Why Choose CLD?

• Agency-centered: We partner directly with 911 centers to train and certify new and existing staff
• 100% online + instructor-led: Flexible format designed to accommodate agency schedules
• 232-hour curriculum: Complies fully with state requirements
• Prepares for Prometric exam: Aligned with exam content and performance expectations
• Custom pacing: Complete in as little as 6–12 weeks
• Certificate of completion provided
• Trusted: Over a decade of experience with Florida PST training
• Compliant: Fully aligned with Florida Statute 401.465
• Scalable: Onboard one staff member or your entire center
• Credentialed: All training led by certified instructors

Who This Program Is For

• Florida public safety answering points (PSAPs)
• 911 agency directors and training coordinators
• Law enforcement, EMS, and fire departments onboarding new dispatchers
• Correctional or emergency centers needing certified PST staff

How It Works

1. Agencies contract with CLD to enroll new telecommunicators
2. Staff complete the 232-hour training program online with instructor support
3. We assist your team in preparing for the Prometric certification exam
4. Certificate of completion issued upon successful course completion

Can Individuals Take This Course?

While the program is agency-centered, individuals may enroll if they plan to apply to a 911 agency. However, most trainees complete the course through a hiring agency that assumes responsibility for certification compliance.

Get Started Today

Partner with CLD to meet your staffing and certification goals. We offer reliable, flexible, standards-based training — trusted by Florida public safety agencies for over a decade.

FAQs

Is this course approved by the State of Florida?
Yes. CLD’s training is state-approved and fully aligned with Florida Statute 401.465.

Do trainees receive a certificate?
Yes. All participants receive a certificate of completion that satisfies Florida’s PST training requirement.

How long does the program take?
Typical pacing ranges from 6–12 weeks, but agencies can set internal timelines.

Does this prepare students for the Prometric exam?
Yes — our training includes test-aligned content and mock assessments.