Karolyn Delvaux

Owner & Chief Consultant

Karolyn was employed with the Orlando Police Department for nearly 18 years. During her tenure with the Department, she received numerous merit awards, including being the Radio Dispatcher during two different Active Shooter events. Karolyn quickly certified as a Call Taker, Radio Dispatcher, and Teletype Operator and then was promoted to Communications Supervisor. As a supervisor, she also served as the Training Supervisor where she was deeply involved in training, recruiting, hiring, public record requests, and Teletype Validations. Due to her efforts, the Communications Division obtained the prestigious APCO Project33 Award, now known as the APCO Training Program Certification. While she was working, Karolyn also went to college at the University of Central Florida and received her Bachelor of Science in Criminal Justice with a Minor in Political Science. After retiring early from the Department in late 2016, she joined Valencia College as an adjunct instructor and the Public Safety Telecommunicator Program Coordinator, where she still teaches today.

Karolyn is an APCO Certified Training Officer, APCO member, and Florida Department of Health Certified Public Safety Telecommunicator. Karolyn enjoys spending time with her family, going to her son’s football games, and traveling with her husband.

A Personal Note from Karolyn....

Before I became a Telecommunicator, I was worked as an assistant security manager for a retail store and of course had a great deal of interaction with police. I was unhappy and felt unfulfilled with my position in retail, and finally gave into the badgering of my officer-friends to join the Orlando Police Department as an Emergency Communications Specialist. To be honest, I mainly applied because it was a better salary than what I was making in retail. However, that quickly changed. I found that I loved going into work and loved my job. Every day was something new and a chance to “protect and serve.” I could not believe that a job I loved could get any better. Then a few months after certifying in my positions, I began training and I loved my job even more. I loved training so much I would volunteer to train back-to-back. Once again, I did not think that my job could get any better, then came supervising, and then my stint as the Training Supervisor. While I was the Training Supervisor, my job did not feel like work. I loved being able to touch people’s lives and plant that mustard seed to grow. I knew teaching was what I wanted to do permanently, and decided to take my experience and knowledge to the private sector while still maintaining my Communications/law enforcement background.