Sherrie (Erica) Legette

Consultant & Trainer

Erica has been a Telecommunications professional for over 17 years with the Orlando Police Department. She has been cross-trained as a Call-Taker, Radio Dispatcher, and Teletype Operator, and has won numerous awards and recognition for her superior performance. Erica is also an APCO Certified Training Officer who has over 15 years of experience with one-on-one training and teaching classes and academies. In addition to her CTO certification, Erica is also a Florida Department of Health Certified Public Safety Telecommunicator.

During her free time, Erica loves to help her friends and colleagues buy and sell their homes as a real-estate professional. She and her husband (and high-school sweetheart) have one son. Erica loves to spend time with their extended family, watch movies, and travel.

A Personal Note from Erica....

Before becoming a Telecommunicator, I bounced around from job to job. Once I became a Telecommunicator, I felt a sense of purpose- and family. My co-workers became my family. We helped each other raise children, argued, cried together, and laughed together. I am grateful every day for the bonds that I have made from being a Telecommunicator.

Why do I teach? One of the main reasons why I teach is because I believe in passing knowledge on. It does not benefit me, my agency, nor anyone else to keep my knowledge in my pocket for later. Part of being a teacher is to share all my knowledge and experience, not just a portion. Another reason why I teach and train is to create a great partner. In the heat of the moment, I want a great partner who I can depend on to be a reliable team member. After all, Telecommunicators must work as a team. Finally, another reason why I teach is that I believe training should be structured and consistent so new employees cannot only learn things the “right way”, but also so people can proudly call themselves successful Telecommunicators.