Public Safety Experience Behind CLD

Karolyn spent nearly 18 years with the Orlando Police Department, where she worked as a Call Taker, Radio Dispatcher, and Teletype Operator before being promoted to Communications Supervisor. During her tenure, she received numerous merit awards, including recognition for her work as a Radio Dispatcher during two active shooter events.

As a supervisor, Karolyn also served as Training Supervisor and was deeply involved in training, recruiting, hiring, and other communications division responsibilities. Her efforts contributed to the Communications Division obtaining APCO Project 33 certification, now known as APCO Training Program Certification.

Karolyn earned a Bachelor of Science in Criminal Justice with a minor in Political Science from the University of Central Florida. She is also an APCO Certified Training Officer and Florida Department of Health Certified Public Safety Telecommunicator.

After retiring early from the department in 2016, Karolyn joined Valencia College as an adjunct instructor and Public Safety Telecommunicator Program Coordinator. Her experience in public safety communications, education, training, and accreditation shapes CLD's approach to agency support.

Erica's public safety communications background includes more than 17 years with the Orlando Police Department, where she was cross-trained as a Call Taker, Radio Dispatcher, and Teletype Operator.

Her experience also includes more than 15 years of one-on-one training and teaching classes and academies. During her tenure, she received numerous awards and recognition for her performance.

Erica is an APCO Certified Training Officer and Florida Department of Health Certified Public Safety Telecommunicator. Her operational and training experience brings a practical communications-center perspective to CLD training.

Charleen's public safety background includes 30 years of telecommunications experience, including 24 years of supervisory experience.

Her experience includes personnel management, day-to-day communications center operations, quality assurance, and the development and implementation of staff training. She has also taught as an adjunct instructor for the Public Safety Telecommunicator course.

Charleen is an APCO Certified Training Officer and Florida Department of Health Certified Public Safety Telecommunicator. She is also a Florida Certified Public Manager through Florida State University and holds a Bachelor of Science in Accounting and Finance from Florida Southern University.

Lem's public safety background includes 15 years of experience across a variety of roles, including firefighter/EMT, public safety telecommunicator, and management positions.

His experience includes service with the Orlando Police Department and the Orange County Public Schools District Police Department, giving him experience across different areas of public safety.