Florida PST Training
State-approved Public Safety Telecommunicator training for newly hired employees of Florida agencies.
Explore Florida PST →TRAINING
Public Safety Training Built Around Your Agency
Certification, continuing education, and customized training developed specifically for public safety communications professionals.
Online
Interactive learning
Instructor-Led
Experienced trainers
Custom
Agency-specific curriculum
Flexible
Online and on-site options
TRAINING OPTIONS
Training for Every Stage of Your Team
Continuing Education
Interactive training addressing operational, professional, and continuing education needs for public safety communications personnel.
View Courses →Custom Curriculum Development
Training developed around agency policies, procedures, accreditation requirements, and identified training needs.
Agency Solutions →COURSE CATALOG
Specialized Public Safety Training
CLD offers interactive online and instructor-led courses covering operational, legal, leadership, and professional development topics for public safety agencies.
911 Simulations
Scenario-based training designed to reinforce decision-making and communications skills.
Florida PST Test Prep
Exam preparation designed to reinforce knowledge before the Florida PST certification exam.
Telecommunicator Liability
Reviews liability, immunity, case studies, and conduct that can expose telecommunicators and agencies to legal risk.
Human Trafficking
Training on recognizing trafficking, identifying potential victims, available resources, and agency response.
Active Shooter
Covers active shooter phases, agency roles, case studies, response considerations, and lessons learned.
Terrorism
Examines domestic and international terrorism, sovereign citizen issues, case studies, and operational considerations.
Public Records
Covers public-record definitions, common exemptions, and significant public-records cases.
Servant Leadership
Leadership development focused on serving internal and external customers while strengthening organizational effectiveness.
Basic Supervisory Skills
Training for new supervisors covering leadership, employee management, liability, performance, and critical decision-making.
INTERACTIVE LEARNING
Training Designed to Engage
CLD training goes beyond reading material followed by a test. Courses incorporate scenarios, discussions, video, assessments, simulations, activities, and other interactive learning methods designed to keep telecommunicators engaged with the material.
Scenarios & Simulations
Practice realistic situations and operational decision-making.
Discussion & Activities
Encourage participation, reflection, and application of course concepts.
Assessments
Use formative and summative assessments to reinforce understanding.
Instructor Support
Provide guidance and interaction throughout the learning process.
PUBLIC SAFETY EXPERIENCE
Built by People Who Understand the Communications Center
CLD training is developed by current and former public safety telecommunicators who also bring teaching and training experience. Course content is grounded in the realities of public safety communications and designed around how telecommunicators actually learn and work.
Discuss Your Agency's Training Needs
Whether you need certification training, continuing education, or a custom course built around a specific agency need, CLD can help.
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